Are you one of Cash App’s 30 million users?
Some people reported that they experienced Cash App not working, while others encountered security or technical issues. If you have difficulties transferring money from Cash App, this article’s for you.
We've researched Cash App's official website and other resources to help you solve these issues. We also searched for feedback from actual users who experienced problems with money transfers from Cash App.
Hopefully, you can understand these problems and find a solution so you can have a smooth-sailing experience. Keep reading and don’t waste time figuring things out on your own and searching numerous websites.
What are the Common Cash App Errors and Solutions?
Below are the seven most common Cash App issues and their solutions.
Low Cash App Wallet Balance
Do you have insufficient funds for the payment? It’s time to add money to your account. Before initiating a transaction, it’s important to check your balance.
If you’ve discovered that you don’t have enough balance, here’s how you can add cash to your account.
- Open Cash App, then click the Banking tab.
- Click “Add Cash,” then type the amount.
- Tap “Add” and enter your PIN for confirmation.
Take note that you can only add up to $1,000 for a 30-day period.
But there’s a way to increase this limit. You can provide Cash App with your full name, birth date, and last four digits of your Social Security Number.
Incorrect Payment Details
It’s also possible that you have a sufficient balance in your account, but Cash App notifies you regarding incorrect payment details.
If that happens, you need to recheck the recipient information, then continue the verification. But you can only do this if the number you typed is unregistered to the Cash App.
Check the following steps if you sent money to the wrong account.
- Click the Activity tab.
- Choose the mistaken payment and click “Completed.”
- After clicking “Report an Issue,” choose a reason, then tap “Next.”
You can wait for up to 30 days, and if the recipient hasn’t returned the money yet, you can request it again.
Poor Internet Connection
You also need to check your phone’s Wi-Fi connection before making a transaction on the Cash App.
A bad internet connection can sometimes cause delayed or failed transactions. Here’s how you can check yours.
- Download the Speedtest app on your iPhone or Android.
- Tap the “Go” button on the app to see your internet speed.
If you see 25 Mbps on your screen, you have a good internet speed. However, you may experience difficulty connecting with some apps if it's less than that.
You can also go to Fast.com if you don’t want to download the internet speed tester on your gadget. The site automatically examines and shows your internet speed.
If you don’t want to visit any website, you can also look at your phone’s status bar to see your Wi-Fi signal’s strength. But take note that this isn’t an accurate way to check your connection.
Older Version of Cash App
If your phone does not automatically update apps, you might use an old version of Cash App. Fortunately, Cash App will inform you to update once you open it.
Why is it important to update the app? You might not access the app's newer features since it’s only available on the updated version.
You can check out the following steps to have an updated app.
- Go to your phone’s App Store or Play Store.
- Search for “Cash App,” then click “Update.”
Frozen Payment
If you’ve transferred money from your bank account to Cash App, but the amount is not yet reflected on Cash App, it’s best to contact customer service immediately. This way, you can avoid frozen payment.
There are three ways to contact Cash App.
First, you can ask for help using the mobile app.
- Tap the profile icon, scroll down, then click “Cash App Support.”
- Choose “Something Else,” then search for the problem you’re experiencing.
- Click “Contact Support.”
You can also visit the website to contact Cash App.
- Log in using your phone number or email.
- Scroll down to see “Support.”
- Search for the issue you’re experiencing.
- Tap “Contact Support.”
Third, you can call 1 (800) 969-1940 for a faster response. Remember that you don’t need to provide your sign-in code to anyone.
As you’ve noticed, there’s no Cash App support email, so you can only communicate with the company through the app, website, and telephone number.
Security Issues
Sometimes, Cash App won’t let you send money for your protection. Instead, it monitors your account so that you won’t be involved in fraudulent and illegal transactions.
For example, if you haven’t used Cash App for a long time, and suddenly you transferred a significant amount of money, Cash App will flag it as a fraudulent transaction.
If it deducts money from your account, you can contact Cash App customer service using the mobile app and website or by phone. You can now expect the refund within three business days.
You can check out the following tips to avoid this problem and reduce the risk of canceled payments.
- Link debit and credit cards under your name only.
- Send money only to people you know.
- Use Cash App regularly.
- Review recipient payment details, such as $Cashtag or phone number.
- Make sure that your personal information matches the details you’ve provided on Cash App.
Technical errors
Cash App might also show a Pending status for your transaction. If you’ve experienced this problem, wait for a few minutes, then open the app again.
This issue is sometimes caused by high traffic or server outages. Cash App might also have scheduled maintenance that day, so plan your transactions accordingly.
How to know if your payment was received?
Some recipients might say they haven’t received the money, although you’ve already sent it. Thankfully, you can quickly check this on your mobile app.
Here’s how you can review payment on Cash App.
- Click the Activity tab on the homescreen.
- Tap the payment you want to review.
- Click the … or the “More details” icon.
Cash App will show the amount, fees, source, and identifier or reference number.
What are the alternatives to Cash App?
No app is perfect, so if you’re looking for features not included in Cash App, you definitely have other options.
Some Cash App alternatives you can check out:
You can download them for free to manage your finances by sending and receiving payments. Some apps even allow investing and bill splitting.
Can you easily troubleshoot Cash App problems?
You can quickly manage common Cash App issues by checking your internet connection, adding money to your account, reviewing payment details, updating the app, and contacting customer support.
Aidan has been writing about personal finance for over 6 years. Prior to this, he worked as a Corporate Finance Analyst where he specialized in Due Diligence, Company Valuations and more. He is a CFA charterholder.
