How to fix your Disney Plus account if it’s hacked?

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If you're a Disney+ user and you suspect that you've been hacked, or you've heard stories of it happening to other users, then you’re at the right place.

The hacking of Disney+ accounts has been happening left and right recently. So, we want to help you take the necessary steps if you think your Disney+ account has been compromised. 

We'll teach you how to stop the damage and secure your access and information against future attacks.

We dug into the steps to take if you suspect that you've been hacked. We looked into official Disney+ sources and reputable sources on cyber security. We also sought expert insight and tips on how you can protect yourself.

Don't miss out on essential steps to securing your account. Keep reading until the end to discover a crucial but often overlooked step to take when it comes to securing your account.

What should you do if your Disney+ account is stolen

According to a report from CBS News, hackers and other cybercriminals were already selling Disney+ accounts on hacking sites as early as a week after its launch.

If you're one of the unlucky ones who's had your account information stolen, there are a few steps you should take to protect your personal information and prevent further unauthorized access to your account.

1. Change your login credentials

The first thing you need to do if you suspect that your Disney+ account has been compromised is to change your password and the email address associated with your account. This may seem like an obvious step, but it's one that many people overlook.

If you can still access your account, changing your password should lock out other devices that have access to it, including the hacker's device. Make sure that when you change your password, you use a strong one that includes a mix of letters, numbers, and symbols.

Remember that these cybercriminals are always looking for ways to get into accounts. Changing your password is a good way to make sure that they can't get back into your Disney+ account.

2. Check your account for suspicious activity

If you see anything that looks out of the ordinary, be sure to report it to Disney+ customer service. Contact the team to let them know that your account has been compromised.

They can help to cancel any subscriptions or purchases that have been made without your permission and refund any charges that have been incurred. They'll also advise you on what other steps you may need to take to secure your account further.

In some cases, this might entail canceling your subscription and starting over with a new account.

3. Keep a close eye on your statements and other online accounts

Check to see if there are any unauthorized charges on your credit card or PayPal account. If you see anything suspicious, report it to your bank or credit card company immediately. 

Review your email inbox and social media accounts for any strange messages or posts as well. If you see anything out of the ordinary, it may be an indicator that someone has access to your account.

Regularly checking these should help you minimize any damage that hackers and identity thieves may cause.

How to keep your Disney+ account secured against hackers

Prevention is better than cure. There are a few things you can do to make it more difficult for hackers to get into your account in the first place.

1. Use a strong and unique password

A strong password is at least eight characters long and includes a mix of uppercase and lowercase letters, numbers, and symbols.

It's also important to use a different password for each online account you have. That way, if one of your passwords is compromised, the rest of your accounts will remain safe.

2. Enable two-factor authentication

When two-factor authentication is enabled, you'll need to enter a code that's sent to your phone or email address whenever you try to log into your account. This makes it more difficult for hackers to gain access to your account, even if they have your password.

3. Keep your devices’ software up to date

This includes your computer, smartphone, and tablet. Outdated software can contain security vulnerabilities that hackers can exploit to gain access to your device and the accounts associated with it.

4. Use antivirus software and a VPN

Antivirus software can help to protect your devices from malware and other online threats. Be sure to keep it up to date to get the best protection possible.

You can also use a VPN, or virtual private network, to add an extra layer of security.

A VPN encrypts the data that's sent between your device and the internet, making it more difficult for hackers to intercept and steal your information. It can also help to hide your IP address, making it more difficult for hackers to track your online activity.

5. Check your wireless network's security

If you have a Wi-Fi network at home, make sure that it's properly secured. Always use encryption, such as WPA2, and choose a strong password.

You should also consider hiding your SSID, or network name, to make it more difficult for hackers to find and access your network.

6. Regularly update your Disney+ app and web browser

When new updates are available for the Disney+ app, be sure to install them as soon as possible. These updates can contain important security fixes that can help to keep your account safe from hackers.

You should also make sure that you're using the latest version of your web browser. Outdated browsers can have security vulnerabilities that hackers can exploit to gain access to your account.

Finally, our top tip for securing your Disney+ account: Be careful about who you share it with.

As with any streaming service, it's important to be careful about who you share your Disney+ account with. Although it may be tempting to give all your friends and family members access to your account, doing so can put you at risk of having your account suspended or even canceled.

Disney does allow account sharing. In fact, it lets subscribers create 7 different profiles that can stream content all at the same time. 

However, if Disney detects that your account is being used on multiple devices over numerous geographic locations, your account may get flagged for suspicious activity. In this case, Disney has the right to take action, up to and including the cancellation or termination of the account.

Practically, even if Disney does allow it, you should only share your account with people who you absolutely trust. Keep in mind that anyone who has access to your account can make changes to it, including canceling your subscription or making purchases.

How did someone get your Disney+ Password?

There are a few ways that hackers can get your Disney+ password. Some of these are:

1. Phishing scams

In a phishing scam, hackers will send you an email or text message that appears to be from Disney+. This message may contain a link that takes you to a fake website that looks like the real Disney+ website.

Once you enter your login information on this fake website, the hackers will have access to your account. They can then change your password and lock you out of your account.

2. Malware

Hackers can also gain access to your Disney+ account by using malware to steal your login information. This type of malware is often installed on devices without the users' knowledge.

Once it's installed, the malware can record keystrokes and send this information back to the hackers. This allows them to see everything you type, including your Disney+ password.

3. Brute force attacks

This type of attack involves using software to automatically try different combinations of letters and numbers until the right password is found.

Brute force attacks can be very effective, but they can also take a long time to run. This is why hackers often use lists of common passwords to help them guess the right one.

Unfortunately, many people still fall victim to this because they use passwords that are easy to guess, such as their birthday or their pet's name. 

What are some signs that your Disney+ Account has been hacked?

There are a few signs that you can look for to see if your Disney+ account has been hacked.

  • Sudden inability of login to your account. This usually happens when the hackers change your password so that you can't access your account.
  • Unrecognized credit card charges. Another sign is if you see charges on your credit card or bank statement that you didn't make. Hackers will often make purchases with your account to try and steal your money.
  • Receiving unsolicited texts or emails. You may also receive emails or text messages from Disney+ that you didn't sign up for. Hackers will often change the email address or phone number associated with your account so that they can receive updates about your account activity.
  • Suspicious activity on your account. This can include things like movies or shows being watched that you didn't watch, or changes to your account settings.

Bottom line

Hackers are always looking for new ways to gain access to people's accounts. If you suddenly can’t access your Disney+ account or you see suspicious activity on it, act fast. 

Make sure you contact Disney+ customer service and follow the steps so you can keep your Disney+ account secure. Take note of our tips on securing your account as well so you can prevent attacks like this from happening altogether.

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